Shipping policy

Shipping Policy – BM ink.

At BM ink., we carefully produce each order on demand to ensure quality and meaning in every product. Please read the following details about shipping, delivery, and what to expect when you place an order with us.

1. Production and Processing Time

  • All our products are made on demand, which means they are produced specifically for your order.

  • Typical production times are 1–3 business days for apparel, mugs, tote bags, and wall art.

  • During peak seasons (holidays, special promotions), production may take longer. We will update you if there are any unexpected delays.

2. Shipping Methods and Estimated Delivery

  • Once your order is produced, it will be shipped via trusted carriers.

  • Delivery times are estimates only and cannot be guaranteed.

  • Shipping times may vary depending on your location, customs processing (for international orders), weather, or other events outside our control.

  • Estimated shipping times: 3–7 business days

3. Shipping Costs

  • Shipping costs are calculated at checkout based on your order, location, and selected shipping method.

  • Shipping costs are non-refundable, except in cases where we must re-ship an order due to our error.

4. Title and Risk of Loss

  • Once your order is transferred to the shipping carrier, title and risk of loss pass to you.

  • BM ink. is not responsible for lost, stolen, or damaged packages in transit after delivery to the carrier.

5. Lost or Misdelivered Packages

  • If your package is lost or misdelivered, please contact us within 30 days of the estimated delivery date.

  • We will work with the carrier to investigate the issue and determine whether a replacement or refund is possible.

6. Customs, Duties, and Import Fees (International Orders)

  • International shipments may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer.

  • BM ink. is not responsible for delays caused by customs inspections or additional fees.

7. Address Accuracy

  • Please ensure your shipping address is accurate and complete.

  • BM ink. is not responsible for delays or lost shipments caused by incorrect or incomplete addresses.

  • If a package is returned to us due to an incorrect address, you may need to place a new order and cover any additional shipping costs.

8. Tracking Your Order

  • Most orders include tracking information, which will be sent via email once your order ships.

  • Tracking allows you to monitor your package but may not update immediately after production.

9. Damaged or Incorrect Items

  • Please inspect your order upon arrival.

  • If any item is damaged, defective, or incorrect, contact us within 7 days of receipt with photos of the issue.

  • We will evaluate the problem and provide a replacement or solution as appropriate.