Refund policy
Return and refund policy
Your purchase supports small business and sustainable practices, as all listed products are made on demand with no minimums required.
We currently do not support returns or provide a return address because the products you order are made specifically for each order.
Should you want to submit a new order, you will be liable for the costs of the new order.
Lost orders
For packages lost in transit, please get in touch with us within 30 days from the estimated delivery date so we can evaluate the issue.
Returned to sender
For orders that are returned to the sender, please place a new order (no later than 30 days from the estimated delivery date) and get in touch with us so that we arrange for the product price to be refunded for the new order (Unclaimed reason only).
Orders may be returned to the sender for the following reasons:
- Wrong Address: If you provide an address considered insufficient by the courier, the shipment will be returned and disposed of safely. Should you want to submit a new order with an updated address, you will be liable for the costs of the new order.
- Rejected by the Recipient: If you reject the shipment during the delivery, the shipment will be returned and disposed of safely. Should you want to submit a new order with an updated address, you will be liable for the costs of the new order.
- Unclaimed: If you are not able to receive your order at the address, the shipments may be available for pick up at your local post office or carrier pick-up point. Shipments that go unclaimed may be returned to the sender. For these cases, please place a new order and get in touch with us so that we can report the problem and arrange for the product price to be refunded for the new order (you will still have to pay for the shipping costs).
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.